I know... it's rather nerdy but seriously out of every 4 customers at least half of them have this problem. The problem you ask? Well... for some reason the customers can't get Youtube to work on the SL Viewer 2.0 nor the Snowglobe 1.3.2. And honestly... there are literally several reasons for why. I've yet to see the reason being one that is "in-world."
What you'll need to do to view Youtube or any Flash content:
Special Case Scenario:
In special cases some customers have had trouble getting flash even after trying the steps above, plus restarting their computer. Some of them have had Windows 7, some have had Windows Vista/7 64-bit. Some others have had issues even though they had all the appropriate system requirements.
Other Info/Suggestions:
Welp... I think I've rambled enough. I hope this was informative. Have a great weekend all!!!
T.L.
What you'll need to do to view Youtube or any Flash content:
- First check to see if you can view flash in an external browser... (IE, Firefox, Opera) I use Hulu.com as a test site.
- Download the most recent Flash player from http://www.adobe.com/products/flashplayer/
- Check access for SLPlugin.exe for your firewall or antivirus software. No access with the plugin will result in a "media_plugin" error ie. no flash video...
Special Case Scenario:
In special cases some customers have had trouble getting flash even after trying the steps above, plus restarting their computer. Some of them have had Windows 7, some have had Windows Vista/7 64-bit. Some others have had issues even though they had all the appropriate system requirements.
- Regarding Win 7 and 64-bit OS': Both are still quite new on the market. Just recently Adobe issued a 'candidate release 2' this release is supposed to support 64-bit Operating systems. It would appear this release might still be in the testing stages however here's the URL if you're feeling like you want to give it a try... http://labs.adobe.com/downloads/flashplayer10.html.
- Regarding those that have issues even though the computer has system requirements: Here it gets a bit hairy. One thing I'm noticing is that most of the customers are using a certain internet security suite. I recommend you keep it and have some sort of protection for your computer, however you may want to research on how to grant application access. That is likely the issue. Unfortunately I can not provide you the steps because... well every security suite is different.
Other Info/Suggestions:
- Emerald is hoping to release a 'flash' oriented viewer... 2 in fact (or so I've been informed). One will be with the old UI (user interface) the other will look more like SL viewer 2.0. Therefore, fellow Emerald lovers, bide your time it's coming hopefully by May.
- If your like "OMG I can't take it!!!! I need Video NOW!!!" (the way it was before this mess) you can try to locate a free site that will allow you to upload your music and allows streaming capabilities...
- Or you can do what I've done (only for those that have the Wonder/Zoom/DreamTV model)... use Opera Unite or buy a hosting site, download the videos off of youtube (try searching google for youtube to mp4), upload them to your newly created site, grab the video URL... and load them into the "myplaylist" notecard provided in the TV. If you do this method there are some things you'll need to insure...
- Make sure you have enough space to accommodate your videos
- Make sure you have enough bandwidth to support your viewing as well as those others that you wish to see the video. If you use up all of your bandwidth... you're not going to be able to view any more videos unless you upgrade your bandwidth (yes it will cost more money more than likely) or wait it out until the end of the month when you're bandwidth renews. (Please note that this portion is solely for those who upload videos to a web host.)
Welp... I think I've rambled enough. I hope this was informative. Have a great weekend all!!!
T.L.
